Job Description:
 

• Passionate and knowledgeable about specialty coffee and restaurants service

• Develop and lead in-store training classes for coffee and services

• Collaborate with restaurant leadership to provide support, feedback, and coaching in the Certification of Trainers process.

• Provide hands-on, on-site operational excellence training for various roles within the restaurant, highlighting job-specific training, customer service standards, food & beverage product knowledge, compliance & safety, and systems.

• Conduct in-store visits to audit hospitality, service steps, product knowledge, salesmanship, operational effectiveness, cleanliness, safety, and ambiance.

• Collaborate closely with the Training & Beverage Department and Operations teams to coordinate enterprise training strategy.

Job Requirements:

• Minimum of 7-years’ experience working in specialty coffee
• Minimum 3 years in management in training or managerial role in a restaurant / speciality coffee
• Flexible working hours as you will be expected to work weekends and some evenings, depending on the businesses needs n excellent communicator and influencer with strong interpersonal skills
• Able to closely engage various groups of coffee professionals at all levels of experience
• Be approachable, friendly and charismatic at all times
• Devoted to educating, leading and encouraging coffee development with all  staff
• Highly confident and experienced in delivering and training consistency, quality and speed across all locations
• Able to jump behind a machine during peak periods of trade
• A self starter who is continuously innovating and looking towards the next challenge