Guest Relations Coordinator

Dubai, UAE

Posted 17 days ago

9 Applicants already applied 14
Seen
  • Experience Needed:
    1 to 2 years
  • Functional Area:
    Hospitality
  • Job Type:
    Full Time
  • Languages:
    English
  • Vacancies:
    1 open position
  • Salary:
    1900 to 2700 USD per month

Job Summary

About the Job:
 

  • Welcoming guests in a friendly and professional way
  • Addressing and escalating customer complaints
  • Providing information about facilities, programs and other services
  • Review arrival lists to welcome guests
  • Attend to special guests (e.g. VIPs) and answer their inquiries
  • Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
  • Provide information about amenities, area and venues and promote services
  • Anticipate guest needs and build rapport with customers
  • Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
  • Address customer complaints and escalate to Guest Relations Manager when needed
  • Record information in the logbook daily
  • Ensure compliance with health and quality standards


Requirements:
  • Proven experience as a Guest Relations
  • Familiarity with hospitality industry standards
  • Proficiency in English; knowledge of additional languages is a plus
  • Computer literacy
  • A customer-oriented and professional attitude
  • An outgoing personality
  • Outstanding communication abilities
  • Excellent organizational and time-management skills
  • Hospitality Management experience is highly preferred

Accomodation provided by employer 
 

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