QMA & Audit Specialist

Dammam, Saudi Arabia

Posted 13 days ago

2 Applicants already applied 3
Seen
  • Experience Needed:
    2 to 5 years
  • Functional Area:
    Auditors
  • Job Type:
    Full Time
  • Languages:
    English
  • Vacancies:
    1 open position
  • Salary:
    2700 to 4000 USD per month

Job Summary

 

Evaluating Performance:
 

  • Evaluate & measure the service centers performance to ensure a high quality of service.
  • Measure the work output & efficiency of each activity.
  • Ensure that service repairs are performed efficiently and properly by conducting spot-checks on jobs on a monthly basis
  • Monitor the quality of the service provided to ensure that it is up to client standards.
 

Preparing Reports:
 

  • Prepare all operation measuring reports on a monthly basis.
 

Improving Performance:
 

  • Handle & correct the weakness points in each service center.
 

Provide Support:
 

  • Support relevant departments in the deployment of any new client application or operation program.
  • Provide all service centers with client programs and support & advise them during implementation.
  • Provide authorized dealers with all the needed document forms, equipment, special tools, and hand tools according to client CI.
 

Coaching Programs:
 

  • Prepare QMA monthly action plans to start the coaching programs.
  • Participate in the Aftersales coaching programs according to plans and needs.
  • Support customer-facing staff including service advisors to fulfill gaps and enhance their performance.
 

Aftersales Audits:
 

  • Participate in all kind of After sales internal and external audits including Repeat Repair, Three Sixty Degree, Readiness Performance Check, and Retail Standards

Requirements:

OTHER DUTIES AND RESPONSIBILITIES:
 

  • Participate in the preparation of annual operation budgets.
  • Participate in the preparation of all service packages.
 

KNOWLEDGE AND SKILLS:

Education:
 

  • Bachelor degree in Engineering would be a plus.
 

Work Experience & Training

  • From 2-5 years

Computer Knowledge

  • Very good user of Microsoft Office applications

Technical Skills

  • Good knowledge of vehicle service

Personal skills:
 

  • Customer & Service orientation.
  • Problem Solving
  • Team orientation
  • Business-Oriented Thinking & Resource Management
  • Building Strategy & Driving Change
  • Time management skills
  • Staff Coaching skills


Language Skills

  • Very good command of English


 

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