Team Leader Medical Call Center

Doha , Qatar

Posted 24 days ago

17 Applicants already applied 15
Seen
  • Experience Needed:
    3 to 4 years
  • Functional Area:
    Medical & Health
  • Job Type:
    Full Time
  • Languages:
    English
  • Vacancies:
    1 open position
  • Salary:
    1900 to 2700 USD per month

Job Summary


Our Client is an International Health Care Solutions is one of the leading managed care service organizations that caters to healthcare needs.

They are currently looking for a Team Leader Medical Call Center, who will be responsible to supervise the Call Center and Customer Service activities – Call Center Team members and VIP services on their performances, be the point of contact for all external business partners and drive routine operations of the team in an efficient manner within the set operational standards and guidelines.   


Responsibilities:


Supervising performance of the entire team and prepare output reports on a monthly basis.
 
Escalate to relevant business units or business partners, special incidents (fraudulent or suspected cases). 
 
Manage departmental roster and assign shifts based on business demands.
 
Visit providers/ insurance partners in the absence of medical manager and resolve any business issues/conflicts effectively.
 
Conduct regular audits and random checks to ensure delivery timelines are met per SLA and to reduce the margin of errors during processes.
 
Identify training requirements amongst team members and provide feedback to the department management.
 
Increase of member retention level.
 
Provide statistics for weekly / monthly performance reports for management’s review and advice.
 
Prepare roster arrangements and ensure shifts are allotted to team members fairly and recommend creative solutions to motivate team members 
 
Proactive approach, actions in resolving member ,group complaints and insurer complaints. 


Requirements:


Computer Literacy (MS Word, MS Excel, MS PowerPoint)
 
Health Insurance industry / market knowledge.
 
Knowledge related to medical terminology would be a plus.
 
Ability to work under pressure and strict guidelines. 
 
Excellent spoken and written communication skills.  Arabic will be an added advantage.
 
Excellent leadership skills. 
 
People management skills.
 
Ability to work under pressure and strict guidelines. 
 
Eye for Quality aspects and customer oriented. 
 
Problem solving skills
 
Open-minded and innovative
 
Flexible worker
 
Driving license highly desirable.



Minimum Qualifications:



Bachelor’s degree.  
 
Educational qualifications in medical related field will be an added advantage.



Minimum Experience:


3+ years of experience in client servicing and supervisory role within healthcare industry or insurance related field.


 

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