Schedule, plan for resources, monitor, control, undertake processing activities and close tasks
Identify and define, where applicable, day to day problems within orders, suggest corrective actions and solve issues where possible and refer upwards for advice/guidance as needed
Find new solutions when needed in cooperation with vendors / TE to accelerate and enhance achievements of tasks / orders
Measure and analyze KPI’s, document risks identified, and recommend solutions where necessary based on pre-set guidelines to ensure the effectiveness of implementation
Provide needed training and coaching to specialists to ensure consistency and efficiency of operations leading to customer satisfaction
Follow-up day-to-day project activities reports/deliverables/assignments with concerned stakeholders and continuously update records in-line with established procedures and track progress to ensure compliance with plan/contractual requirements/SLA’s requirements
plan, organize, and integrate cross-functional activities and ensure smooth delivery.
Planning and overseeing the preparation and dissemination of business delivery projects communications
Manage a periodic project reviews
Develop, manage and maintain risk register for the delivery.
Develop and report Delivery KPIs.
Provides more depth and understanding of the service delivery projects and better judgment of risks and the project variables
Qualifications and Education Requirements: BSc of Computer science, Computer Engineering or equivalent.
Excellent communication skills.
PMP certificate is a plus
Good resource planning skills
Self-Motivated, Positive attitude, fixable, and proactive.