Ticketing Customer

Riyadh, Saudi Arabia

Posted 13 days ago

10 Applicants already applied 10
Seen
  • Experience Needed:
    2-5 years
  • Functional Area:
    Travel Agent
  • Job Type:
    Full Time
  • Languages:
    English
  • Vacancies:
    1 open position
  • Salary:
    1300 to 1900 USD per month

Job Summary

​​​​​​Our client is looking for a Ticketing Customer Service Agent to play the following roles... 
 

  • Handle incoming calls, fulfilling requests and requirements while working to company requirements and performance targets
  • Help customers to use, navigate websites and book online
  • Help Customers to amend, cancel their bookings if needed
  • Handle escalations and customers problems
  • Give as many alternatives as possible with bookings availability
  •  Maintain client relationships and solve problems to keep repeat clients happy
  • Counsel clients on their various travel choices and explain the differences between available options
  • Deal directly with customers either by telephone, live chat, or email.
  • Respond promptly to customer inquiries.
  • Obtain and evaluate all relevant information to handle travel requests efficiently.
  • Handle and resolve customer complaints.
  • Direct requests and unresolved issues to the designated resource.
 

Requirements:

 
  • Very Good spoken English.
  • A customer service background is A must.
  • Background ( Hotel reservations, Designing travel Packages ).
  • Call Center Experience is A must.

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