Social Media Moderator

Doha, Qatar

Posted 6 days ago

3 Applicants already applied 7
Seen
  • Experience Needed:
    0-2 years
  • Functional Area:
    Media & Communication
  • Job Type:
    Full Time
  • Languages:
    English
  • Vacancies:
    1 open position
  • Salary:
    1300 to 1900 USD per month

Job Summary

​​​​​​Our client is looking for a Social Media Moderator to play the following roles...
 

  • Review and moderate all user-generated content and user profiles (pre-, post-, or reactive moderation) within forums, comments, images, videos, and audio, liaising with the Legal and Community team where required.
  • Manage the banned user process, and track and remove previously banned users
  • Maintain the Moderation Guidelines and ensure they are up to date
  • Service Community Admin accounts, processing emails, and complaints escalating when necessary
  • Moderate communities located in social networking sites including Facebook, Twitter, and other similar social media platforms, adapting methodology where appropriate
  • Produce reports on relevant moderation statistics, issues, and outcomes
  • Regularly feedback insights gained from community moderation in the Social Media team
  • Monitor all industry and company information and news to anticipate potential issues
  • Communicates with followers as well as responds to queries and monitors customers' reviews.
  • Managing consumer interactions by ensuring timely responses to all comments, messages, reviews, and visitors' posts.
 

 Requirements:

 
  • Fundamentals of Marketing
  • Basic Branding Techniques
  • Project Management.
  • 0-2 Years experience.


 

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