Job Description:

 

• Provide troubleshooting assistance for customer orders, account statuses and relevant problems

• Provide data and guides to help the sales team

• Develop and monitor performance indicators

• Manage sales tracking tools and report on important information

• Keep record of sales trends

• Liaise with account managers to develop specific sales strategies

• Stay up-to-date with new product and feature launches and ensure sales team is on board

• Review pending orders and specific customers requests to ensure excellent customer service and customer experience

• Suggest sales process improvements

Job Requirements:

 

• Proven work experience as a Sales support specialist or Sales support associate

• Excellent knowledge of MS Office

• In-depth understanding of sales principles and customer service practices

• Experience 1-3 year in express courier field is a must

• Excellent communication skills

• Analytical and multitasking skills

• Teamwork and motivational skills

• BS degree in Marketing or associates degree in relevant field a plus