Job Description:

• Receiving and reviewing clients' emails for additions, Deletions, Replacement cards and discount cards.

• Reply to the client in case of any missing documents or data, and follow up.

• Getting the mobile numbers of the new additions and sharing them with the marketing team to send a welcome SMS.

• Help the client with any inquiry about the request. 

• following up on the request & Reply to the client once the request is done.

• Reviewing the request in terms of adherence to the policy guidelines 

• Prepare quarterly reports with a full analytics for the existing accounts

• Request the invoices of the upcoming payments two weeks before the due date.

• Review the invoices, and compare the reconciliation invoices with the archived sheet.

Job Requirements:

• Bachelor’s degree .

• 2-3 years of experience in same field ( medical & healthcare )  

• Very good written and spoken English

• Client relationships.

• Problem-Solving Skills. 

• Excellent formal correspondence through emails and messages.