Guest Service Agent

Dubai, UAE

Posted 16 days ago

25 Applicants already applied 35
Seen
  • Experience Needed:
    4 to 5 years
  • Functional Area:
    Ops & Project Management
  • Job Type:
    Full Time
  • Languages:
    English
  • Vacancies:
    1 open position
  • Salary:
    1900 to 2700 USD per month

Job Summary

Our client 5* Hotel based in Dubai is looking for Guest Service Agent.
 

POSITION PURPOSE:
 

To provide our guests with an on brand personalized arrival and departure experience as well as ensure guest ledgers are well controlled and effectively contribute in a high GEI loyalty composite through recognition, friendliness, helpfulness and efficiency.
 

ESSENTIAL FUNCTIONS:
 

·         Ensure that services provided are in harmony with our Client core values

·         Ensure that Client guests receive an on brand personalized experience upon arrival, departure and throughout their stay.

·         Ensure smooth and clear communication with all other FO, HK, club and Room service associates.

·         Control high balance report on a daily basis.

·         Acquire the proper product and service knowledge needed to perform your job properly.

·         Ensure that guests’ requests are fulfilled and closed within 15 minutes as average response time.

·         Ensure guests’ defects are closed within 15 minutes from the time the complaint was received while ensuring that guests are appropriately compensated and guests are satisfied.

·         Use internel system to update guests profiles with requests, defects, preferences and any other comments/information acquired during stay

·         Be aware of the hotel Fire and Emergency procedures.

·         Ensure desk is at all times equipped with functional equipment and stocked with enough stationary and collateral, forms and order them in a timely manner.

·         Trouble Shoot and/or assist guests with internet issues.

·         Assist the hotel revenue by:

1.    Rooms/Suites Upselling.

2.    Suggestive selling of the hotel restaurants.
 

QUALIFICATION STANDARDS:
 

·         Should have previous experience in 5 star hotel

·         Totally embrace the philosophy of guest and customer service and owns the guests;

·         Identify yourself with the hotel’s brand and operating philosophy;

·         Possess a warm and friendly demeanor;

·         Strive to achieve satisfaction and delight of our customers;

·         Is detail oriented;
 

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