Guest Service Agent
Posted 16 days ago
Posted 16 days ago
Our client 5* Hotel based in Dubai is looking for Guest Service Agent.
To provide our guests with an on brand personalized arrival and departure experience as well as ensure guest ledgers are well controlled and effectively contribute in a high GEI loyalty composite through recognition, friendliness, helpfulness and efficiency.
· Ensure that services provided are in harmony with our Client core values
· Ensure that Client guests receive an on brand personalized experience upon arrival, departure and throughout their stay.
· Ensure smooth and clear communication with all other FO, HK, club and Room service associates.
· Control high balance report on a daily basis.
· Acquire the proper product and service knowledge needed to perform your job properly.
· Ensure that guests’ requests are fulfilled and closed within 15 minutes as average response time.
· Ensure guests’ defects are closed within 15 minutes from the time the complaint was received while ensuring that guests are appropriately compensated and guests are satisfied.
· Use internel system to update guests profiles with requests, defects, preferences and any other comments/information acquired during stay
· Be aware of the hotel Fire and Emergency procedures.
· Ensure desk is at all times equipped with functional equipment and stocked with enough stationary and collateral, forms and order them in a timely manner.
· Trouble Shoot and/or assist guests with internet issues.
· Assist the hotel revenue by:
1. Rooms/Suites Upselling.
2. Suggestive selling of the hotel restaurants.
· Should have previous experience in 5 star hotel
· Totally embrace the philosophy of guest and customer service and owns the guests;
· Identify yourself with the hotel’s brand and operating philosophy;
· Possess a warm and friendly demeanor;
· Strive to achieve satisfaction and delight of our customers;
· Is detail oriented;