Admin Executive

Abu Dhabi , UAE

Posted 33 days ago

117 Applicants already applied 118
  • Experience Needed:
    1-3 years
  • Functional Area:
    Admin & Office Support
  • Job Type:
    Full Time
  • Languages:
  • Vacancies:
    1 open position
  • Salary:
    1300 to 1900 USD per month

Job Summary

  • Coordinate services for customers who have encountered non-medical travel emergencies (ex:assist with replacements of travel documents like passports, lost luggage etc.)
  • Coordinate concierge services in accordance with customer's service benefit, booking arrangements as requested.
  • Initiate cases for customers experiencing medical emergencies while traveling away from home.
  • Collaborate with and assist supporting all parties to ensure the customer receives the highest level of service during time of need.
  • Manage incoming faxes or emails to the Assistance Department following a defined procedure.
  • Provide back-up support to the case management process as required to meet overall demand.
  • Escalate customer concerns/issues to Sr. Assistance Coordinator and/or Team Leader for resolution if all other means of satisfying the customer have been exhausted.
  • May perform other duties as assigned.

  • Fluency in English is a MUST.
  • Good working knowledge of windows.
  • Problem solving, multi-tasking, time management and organizational skills.
  • Professional verbal and written communication skills.
  • Professional and outgoing demeanor.
  • Willingness to work flexible hours
  • Excellent problem-solving skills.

Accomodation, Food, Transportation provided by employer

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