Customer Service Agent

Riyadh, Saudi Arabia

Posted 55 days ago

15 Applicants already applied 21
Seen
  • Experience Needed:
    1+ years
  • Functional Area:
    Customer Service
  • Job Type:
    Full Time
  • Languages:
    English
  • Vacancies:
    1 open position
  • Salary:
    1900 to 2700 USD per month

Job Summary

  • Answering phones from customers professionally and responding to customer inquiries and complaints.
  • Researching the required information using available resources.
  • Handling and resolving customer complaints regarding product sales to customer service problems.
  • Providing customers with the organization’s service and product information.
  • Processing forms, orders, and applications requested by the customers.
  • Identifying, escalating priority issues and reporting to the high-level management.
  • Following up complicated customer calls where required.
  • Obtaining and evaluating all relevant data to handle complaints and inquiries.
  • Recording details of comments, inquiries, complaints, and actions taken.

Requirements:
 
  • Previous experience in the customer service field. 
  • Very good level of English. (Fluency is not a must)
  • Excellent communication skills, including verbal with proper grammar.
  • Ability to work with others in a close manner.
  • Good computer skills.

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