Our Client based in Doha is currently expanding its assistance coordination center and looking to hire young, dynamic candidate Male or Female.

 

Job Description:

 

• Coordinate services for customers who have encountered non-medical travel emergencies (ex: assist with replacements of travel documents like passports, lost luggage etc.)

• Coordinate concierge services in accordance with customer's service benefit, booking arrangements as requested.

• Initiate cases for customers experiencing medical emergencies while traveling away from home.

• Collaborate with and assist supporting all parties to ensure the customer receives the highest level of service during a time of need.

• Manage incoming emails to the Assistance Department following a defined procedure.

• Provide backup support to the case management process as required to meet overall demand.

• Escalate customer concerns/issues to Sr. Assistance Coordinator and/or Team Leader for resolution if all other means of satisfying the customer have been exhausted.

• Provide language support for International travelers both written and oral (may require fluency in a second language.)

• May perform other duties as assigned.

Job Requirements:

 

• Excellent command of English, Arabic and a third language.

• Completed Bachelors degree

• Fluency in English is a MUST.

• Good working knowledge of Windows.

• Problem solving, multi-tasking, time management and organizational skills.

• Professional verbal and written communication skills.

• Professional and outgoing demeanor.

• Willingness to work flexible hours

• Excellent problem-solving skills.