Our Client is currently expanding our After Sales Service Team and looking to hire young, dynamic, individuals who can perform the following: 

 

• Receive customers’ complaints and inquiries via email and coordinate with assigned team member to respond/ follow up.

• Follow up customers complaints and inquiries with the assigned branches until resolution.

• Follow up schedules and update technicians with any canceled appointments.

• Maintain an organized geographic work schedule for technicians.

• Daily schedule review to maintain an organized schedule log, highlighting completed and pending job orders.

• Maintain an organized archive of all job orders and related documents, in hard and soft copy forms.

• Perform additional duties as communicated and assigned.

Job Requirements:


 

• Bachelor’s degree in business administration or relevant field

• Proven work experience as a Customer Service Coordinator or similar role

• Strong work ethic and service skills

• SAP experience/knowledge is preferred. 

• Strong record-keeping and analytical skills

• Excellent organizational skills and attention to detail

• Very good expereince using Microsoft Office Suite