Team Leader - Front Desk

Dubai, UAE

Posted 97 days ago

11 Applicants already applied 12
  • Experience Needed:
    2 to 3 years
  • Functional Area:
    Admin & Office Support
  • Job Type:
    Full Time
  • Languages:
  • Vacancies:
    1 open position
  • Salary:
    2700 to 4000 USD per month

Job Summary

Our Client a Multinational Catering British Company based in AUH & Dubai

Job Description:

Our Client is currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Team Leader - Front Desk you are responsible to provide professional and customer focused service to our guests, ensuring that their stay will become a memorable experience and your role will include key responsibilities such as:

• Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure

• Maintain effective communication with all related departments to ensure smooth service delivery

• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels

• Maintain good working relationship with all Front Office employees with particular emphasis on Front Desk Agents and Guest Services

• Supervise all Front Desk employees ensuring guests are taken care of in a professional and friendly manner

• Maintain an up to date knowledge of hotel and local services and supply information and respond to guest queries

• Verify all cashier closures of Front Desk Agents on shift end for billing and attachment accuracy

• Ensure all guest registrations are completed and correspond with special system guest information

Accommodation, Food and Transportation provided by employer

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