Job Description

Key Responsibilities:
 

• Unit Readiness Management:
  • Ensure meticulous preparation of housing units before check-in.
  • Conduct thorough inspections to maintain high-quality standards.

• Check-out and Vacancy Procedures:
  • Implement and oversee procedures for checked-out or vacant units.
  • Coordinate cleaning, maintenance, laundry, and readiness for incoming occupants.

• Team Leadership:
  • Supervise teams during each shift, ensuring optimum staffing levels.
  • Enforce grooming and hygiene standards among personnel.

• Operational Facilitation:
  • Streamline and optimize operational processes for efficient service delivery.
  • Address challenges promptly to maintain a smooth workflow.

• Documentation and Reporting:
  • Maintain accurate records of unit statuses and maintenance activities. 
  • Generate comprehensive reports on housing operations as required.

Job Requirements:

Skills, Knowledge, and Experience:


 

• Experience:
  • Minimum of 10 years in 5-star Hotels, Resorts, Hospitality Services, or equivalent.
  • Proven track record in housing management, demonstrating a deep understanding of industry best practices.

• Leadership Skills:
  • Strong leadership capabilities with the ability to motivate and manage teams effectively.
  • Exceptional organizational and multitasking skills.

• Communication:
  • Fluent in English with excellent speaking, reading, and writing abilities.
  • Ability to communicate effectively with diverse teams and stakeholders.

• Problem Solving:
  • Proficient in identifying and resolving operational challenges promptly.
  • Strategic thinker with the ability to develop innovative solutions.

• Technical Knowledge:
  • Familiarity with housing systems, maintenance protocols, and quality control measures.
  • Knowledge of health and safety regulations related to housing services.

• Customer Focus:
  • Commitment to delivering exceptional customer service and satisfaction.
  • Ability to address customer concerns and feedback in a professional manner.