IT Service Specialist - Help Desk

Dubai, UAE

Posted 21 days ago

53 Applicants already applied 36
Seen
  • Experience Needed:
    0 to 3 years
  • Functional Area:
    IT
  • Job Type:
    Full Time
  • Languages:
    English
  • Vacancies:
    1 open position
  • Salary:
    1900 to 2700 USD per month

Job Summary


Our Client a group of holding has successfully created a bouquet of multifaceted operations encompassing everything from sports facilities, telecommunications, to real estate developments and industrial projects.
 

Job Description:
 

  • Installing and configuring computer hardware operating systems and applications.
  • Provide first level contact support for all IT related issues.
  • Research and identify solutions to software and hardware issues.
  • Diagnose and troubleshoot technical issues, including account setup and network configuration.
  • Talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.
  • Solving hardware or software faults4. Following diagrams and written instructions to repair a fault or set up a system.
  • Ask customers targeted questions to understand the root of the problem. 
  • Track computer system issues through to resolution, within agreed time limits. 
  • Proceed with clients through a series of actions, via phone, email or chat, until they have solved the technical issue. 
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting. 
  • Properly escalate unresolved issues to appropriate internal teams (e.g. infrastructure, developers) 
  •  Refer to internal database or external resources to provide accurate tech solutions. 

 

Job Requirements:


 

  • Bachelor degree in Information Technology, Computer Science or communications engineering
  • Got MSCA, MCSE Technical Certifications (ITIL)
  • Technical Certifications (ITIL)
  • Good analytical skills
  • Good Interpersonal skills
  • High level of accuracy and focus
  • Multitasking and prioritization skills
  • Excellent written and verbal communication skills
  • Self-starter, resourceful, great problem solver

Or Share
with your Friends

Recent Jobs

Our Expertise
  • Hospitality
  • Banking & Financial Services
  • Consultancy, strategy and change
  • Engineering & Manufacturing
  • Finance & Accounting
  • Human Resources
  • Sales & Marketing
  • Procurement & Supply Chain
  • Retail
  • Secretarial
  • Technology & Digital
  • Construction & Property
  • Executive Search
  • Healthcare & Life Sciences
  • Legal
  • Oil & Gas
  • Tax
  • Treasury
Subscribe
    Please Subscribe to our newsletter below, to get regular job alerts.