Job Description:
 

• Manage day-to-day operations of the cafe

• Hire and onboard new wait staff and baristas

• Train employees on drinks preparation and proper use of coffee equipment

• Coordinate with vendors and order supplies, as needed (like takeaway cups, coffee, milk and other ingredients)

• Maintain updated records of daily, weekly and monthly revenues and expenses

• Add new menu items based on seasonality and customers’ preferences (for example vegan coffee drinks)

• Advise staff on the best ways to resolve issues with clients and deliver excellent customer service

• Ensure all cafe areas are clean and tidy

• Nurture friendly relationships with customers to increase loyalty and boost our reputation

Job Requirements:


 

• Work experience as a Cafe Manager or Barista

• Hands-on experience with professional coffee machines

• Good math skills

• Availability to work within opening hours (including weekends and holidays)

• Excellent communication skills with the ability to manage and motivate a team

• Customer service attitude

• High school diploma

• Additional certification (e.g. in Business Administration or Hospitality) is a plus