Job Description:
 

• Oversee and coordinate all housekeeping operations across the facility’s extensive grounds and buildings.
• Lead, train, and supervise housekeeping staff to ensure high standards of cleanliness and guest satisfaction.
• Develop and implement cleaning schedules, protocols, and quality control measures for guest rooms, public areas, and event spaces.
• Monitor inventory levels of cleaning supplies and equipment, ensuring timely procurement and cost-effective usage.
• Conduct regular inspections to assess cleanliness, maintenance needs, and adherence to safety and hygiene standards.
• Collaborate with other departments, such as Site Management and Food & Beverage, to support seamless event and guest experiences.
• Address and resolve guest complaints or concerns related to housekeeping services promptly and professionally.
• Maintain accurate records of housekeeping activities, staff attendance, and incident reports.
• Ensure compliance with health, safety, and environmental regulations.

Job Requirements:

 

• Minimum of 10 year of experience in housekeeping management or a similar supervisory role.
• Proven ability to lead and motivate a diverse team in a fast-paced, onsite environment.
• Strong organizational and time management skills with keen attention to detail.
• Excellent communication and interpersonal abilities.
• Demonstrated problem-solving skills and the ability to handle guest feedback constructively.
• Familiarity with housekeeping equipment, cleaning chemicals, and safety protocols.
• Ability to work flexible hours, including weekends and holidays, as required by onsite operations.
• Proficiency in maintaining records and managing inventory.
• Commitment to upholding high standards of cleanliness and guest service.
• Adaptability and willingness to collaborate with multiple departments.