We are seeking a dedicated and customer-focused Call Center Agent to join the client team. The ideal candidate will handle calls, respond to customer inquiries, provide information about products and services, resolve issues efficiently, and maintain a high level of customer satisfaction.

Responsibilities:

 

• Answer incoming calls and respond to customer inquiries in a professional manner
• Provide accurate information regarding products, services, policies, and procedures
• Resolve customer issues or complaints promptly and effectively
• Document all customer interactions clearly and accurately in the system
• Escalate complex or unresolved issues to the appropriate department
• Meet daily and monthly performance targets (e.g., call handling time, customer satisfaction)
• Maintain a positive and professional attitude at all times
• Follow communication scripts and company guidelines

Job Requirements:

Requirements:


 

• Bachelor’s degree in any relevant field
• Excellent - Fluent English speakers
• Previous experience in a call center or customer service is a must
• Excellent verbal and written communication skills
• Strong problem-solving and listening abilities
• Ability to multitask and work in a fast-paced environment
• Basic computer skills and familiarity with CRM systems
• Flexibility to work rotational shifts