Job Description:

• Role Purpose
• Lead, manage, and enhance retail operations across all CLIENT stores to ensure efficiency, profitability, and a strong brand experience.

• Key Responsibilities:
• 1. Store Operations Management
• Supervise daily operations for all branches, ensuring smooth workflow and adherence to procedures.
• Develop, implement, and maintain store SOPs.
• Monitor operational KPIs (sales, conversion rate, UPT, ATV, footfall, returns).
• Conduct regular store visits and performance audits.

• 2. Inventory & Stock Control
• Ensure accurate stock levels through structured stock-handling processes.
• Coordinate with warehouse and stock teams to minimize discrepancies, mismatches, and shrinkage.
• Oversee stock transfers, replenishment cycles, and aging stock management.
• Lead annual and periodic stock counts, analyze results, and apply corrective actions.

• 3. Team Leadership & Development
• Manage Store Managers and guide sales teams towards achieving targets.
• Provide coaching and continuous development for operational and sales skills.
• Participate in recruitment, onboarding, and performance evaluations.
• Build a culture of accountability, service excellence, and teamwork.

• 4. Sales Performance & Customer Experience
• Track store performance daily/weekly/monthly.
• Develop action plans to improve store results and meet sales targets.
• Ensure high customer service standards and resolve escalations when required.
• Implement promotions and campaigns in alignment with marketing.

• 5. Visual Merchandising (VM)
• Ensure correct execution of visual guidelines across all branches.
• Coordinate with the all team for seasonal layouts and new collection arrivals.
• Maintain store presentation standards, signage, and product displays.

• 6. Operational Excellence & Process Improvement
• Identify operational gaps and execute improvements to enhance productivity.
• Streamline staff scheduling and resource allocation.
• Implement loss-prevention measures to reduce shrinkage.
• Standardize reporting, store checklists, and operational workflows.

• 7. Cross-Department Coordination
• Collaborate with HR, Warehouse, Finance, Buying, and Marketing teams.
• Provide feedback on customer behavior, fast/slow-moving items, and operational needs.
• Ensure smooth communication between stores and head office.

Job Requirements:

 

• Experience
• 5+ years of experience in retail operations management, preferably in fashion.
• Strong background in multi-store operations, stock control, and team leadership.
• Experience improving store productivity and customer experience.

• Skills
• Leadership and people management.
• Strong analytical and reporting ability.
• Excellent communication and problem-solving skills.
• Solid understanding of retail KPIs, stock processes, and VM standards.
• Ability to work under pressure in a fast-paced retail environment.